Last updated: September 23, 2025
Personal information is collected:
For more details on the personal information collected and the purposes for which it is collected, please refer to sections 2 and 3.
Personal information collected by LÜDIQ may be collected, processed, and analyzed by our partners, as applicable. This may include communications outside Quebec as well as communications without consent permitted by law. In many cases, communication is incidental to collection, meaning that the information must be communicated to the partner prior to its use by LÜDIQ.
Personal information collected on the website is used and disclosed for identification purposes. The collection and use of personal information for identification purposes is disabled by default on the website. You can enable these features by authorizing the collection of personal information for identification purposes by approving the choice in the window that appears when you access our Site.
The law gives you the right to access, correct, and withdraw consent to your personal information. For more details on how to exercise your rights, please refer to sections 8 to 11 of this Policy.
Any person who communicates with LÜDIQ consents to the collection, use, and disclosure (as described in section 3.3) of their personal information for the purposes mentioned in sections 2.2, 2.3, 2.4, 2.6, and 3.
Legal framework. In accordance with the Act respecting the protection of personal information in the private sector (CQLR c P-39.1) as amended by the Act to modernize legislative provisions as regards the protection of personal information, LÜDIQ (hereinafter “LÜDIQ,” “we,” or “our”) implements measures to protect your personal information.
Objectives of the Policy. This privacy policy (hereinafter the “Policy”) governs LÜDIQ’s privacy practices with respect to the personal information you voluntarily share with us when you visit the LÜDIQ website, communicate with us through social media, or contact us using the means of your choice (telephone, email, etc.). The main purpose of this Policy is to inform you about:
Automatic collection. Through a pop-up window, visitors to the website can accept or refuse the automatic collection of the following personal information when using our website:
Information related to website browsing: for analytical purposes, i.e., to demonstrate the volume, origin, and technical characteristics of traffic on our website, we collect the following information from visitors to the site (when available):
Information related to the segmentation of the person visiting the site: for marketing purposes, i.e., measuring the effectiveness of our campaigns and other marketing projects, as well as segmenting target audiences, we collect the following information from visitors (when available):
Information related to website personalization: for personalization purposes, i.e., adapting the website to the visitor’s preferences, we collect information about the preferences established by visitors.
Collection through cookies. This personal information is collected through the use of cookies. A cookie is a small data file stored on the visitor’s device by a Site server.
In order to receive LÜDIQ newsletters, subscribers agree to provide their name and email address. Newsletter subscribers may also be asked to share their preferences regarding the receipt of specialized newsletters.
Mandatory information. When applying to live in LÜDIQ housing, applicants will be asked to provide various personal details during the application process, including:
Applications will only be processed once this information has been provided.
Sociodemographic information collected for research purposes. In order to better fulfill its mission of developing affordable housing tailored to the needs of families, LÜDIQ collects additional sociodemographic information about housing applicants. This information is provided voluntarily by the housing applicant and is not considered when processing the application.
Customer relationship technologies. In order to manage its relationships with applicants and business partners, LÜDIQ uses customer relationship technologies (commonly known as CRM). Any information provided during a communication or business meeting with LÜDIQ may be recorded using these technologies. This includes, in particular, name, postal addresses, email addresses, telephone numbers, organization, position or title, and meeting history.
The following personal information is collected on a mandatory basis as part of any rental relationship with LÜDIQ:
Continuity of personal information of applicants. Any personal information mentioned in the previous section, i.e., that collected in connection with housing applications, may be reused in the context of relationships with Tenants.
Information about the rental agreement. By signing a lease and any annexes related to the lease, the tenant provides personal information about the housing and amenities rented from LÜDIQ, as well as the tenant’s living conditions.
Payment information. LÜDIQ keeps a record of payments and late payments for each of its Tenants.
Communications, references, confirmations, and community life. LÜDIQ keeps personal info in the form of private communications between LÜDIQ and its Tenants, letters of reference and housing confirmations for third parties, and any other conversations related to the Tenant’s community life.
Customer relationship technologies. In order to manage its relationships with its various business partners, LÜDIQ uses customer relationship technologies. Any information provided during a business communication or meeting with LÜDIQ may be recorded using these technological means. This includes, in particular, name, postal addresses, email addresses, telephone numbers, organization, position or title, and meeting history.
Purposes of personal information. We also collect information for the following purposes:
Authorization to collect personal information for identification purposes. Due to the use of the aforementioned cookies, we use visitors’ personal information for identification purposes. The collection and use of personal information for identification purposes is disabled by default. You can enable these features by authorizing the collection of personal information for identification purposes by approving the choice in the window that appears when you access our Site. You can also authorize this feature in our privacy settings.
Information collection, processing, and analysis partners. LÜDIQ may use partners to collect, process, and analyze personal information, particularly in the context of housing development projects. These partners are bound to LÜDIQ by personal information protection and confidentiality agreements.
Incidental disclosure during collection. The collection of information may involve incidental disclosure to a partner, meaning that the information must be disclosed to the partner prior to its use by LÜDIQ. This applies in particular to cases where the partner provides hosting services, collection forms, transmission, or computer processing of information to LÜDIQ.
Disclosure outside Quebec. Consequently, your personal information may be disclosed outside Quebec.
Communications without consent permitted by law. We may also disclose your personal information without consent in circumstances where this is permitted or required by applicable law.
Any person who uses the Site or communicates with LÜDIQ voluntarily consents to the collection, use, and disclosure of their personal information for the above-mentioned purposes and to the above-mentioned entities (see sections 2 and 3).
Destruction of personal information once the purposes have been fulfilled, except where the law imposes a retention period. In accordance with our procedures for the secure retention and destruction of personal information, we only retain personal information for as long as necessary for the purposes for which it was collected and to comply with our legal obligations. After that, personal information will be destroyed in a secure manner.
Protective measures. We use physical, technological, and administrative safeguards to protect your personal information and reduce the risk of unauthorized and/or illegal access, use, disclosure, and destruction. Without limiting the generality of the foregoing, we:
Changing our privacy settings. All visitors to the site can choose the privacy settings that best suit their needs. By default, these settings are set to provide you with the best possible protection.
Changes to cookie settings on your web browser. You can manage the processing of your personal information by cookies by changing your browser settings. However, your refusal to accept cookies may impair or limit your access to certain features of our Site.
Your right to withdraw your consent to disclosure or use. Subject to applicable law and your contractual obligations, you may withdraw or modify your consent to the use or disclosure of your personal information. To do so, please contact our Privacy Officer (see the procedure in section 11). However, if you withdraw your consent to certain uses or disclosures of your personal information, we may no longer be able to provide you with certain services or the quality of our services may be affected.
Content of the right of access. You have the right to access your personal information. As such, you may ask us to:
Reasonable fees may apply. Reasonable fees may be charged for the transcription, reproduction, or transmission of your personal information.
Content of the right to rectification. You may submit a request to bonjour@ludiq.org to rectify your personal information in the following circumstances:
Procedure. To be considered, all requests under sections 8 to 10 must be made in writing to LÜDIQ’s privacy officer by emailing bonjour@ludiq.org.
Obligation to prove your identity. You will be required to prove your identity before we can accept your request.
Response times. We are legally required to respond (favorably or unfavorably) to any request for access or rectification within 30 days of receiving it and confirming your identity.
Complaint procedure. You may file a complaint about our governance or privacy practices with LÜDIQ’s Privacy Officer by emailing bonjour@ludiq.org.
Possible changes. We may change this Policy from time to time, in accordance with applicable law. We will notify you of any changes to this Policy by indicating the date of the last changes at the beginning of this Policy.
Implied consent to changes. Your continued use of the Site or your provision of personal information to us following the posting of changes to this Policy constitutes your implied consent to the changes to this Policy, subject to the provisions of applicable law.
Disclaimer. LÜDIQ is not responsible for any information that may be collected, used, or disclosed by any third-party website you visit, and LÜDIQ expressly disclaims any liability related to such collection, use, disclosure, or retention by such third parties.
Questions or comments. If you have any questions or comments about this Policy or our practices regarding your personal information, you may contact the Privacy Officer by email at bonjour@ludiq.org or by phone at the number provided on the website.
This policy comes into effect on September 23, 2025.